Returns & Exchanges
At Viha.Online, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day hassle-free return policy for unused products. If your order doesn't meet your expectations, our dedicated support team is here to ensure a smooth exchange or refund process.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and submit a formal request within 30 days of delivery.
Pack with Care
Place the unused items in their original packaging, ensuring all protective seals and labels are intact to qualify for a full refund or exchange.
Ship the Package
Affix the prepaid shipping label provided by our support team to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing