Frequently Asked Questions
Your guide to a seamless beauty shopping experience
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days for domestic orders. You will receive a tracking number via email as soon as your package is dispatched.
Are your beauty products authentic and safe?
Absolutely. Viha.Online sources products directly from authorized distributors and manufacturers to ensure 100% authenticity and the highest quality standards.
What is your return policy for skincare and cosmetics?
Due to hygiene reasons, we only accept returns on unopened and unused products within 14 days of delivery. If you receive a damaged item, please contact our support team immediately.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for select pin codes.
Do you offer international shipping?
Currently, we ship to a wide range of international locations. Shipping costs and delivery timelines vary by country and are calculated at checkout.
How can I track my order status?
Once your order is shipped, you can track it through the 'My Orders' section on our website or by clicking the link provided in your shipping confirmation email.